Frequently Asked Questions
Why order online
Save time & save money! Shop.deZaan.com offers the best quality cocoa ingredients at competitive prices. Order the same products on a reoccurring basis? We offer a convenient reorder feature to save you time on repetitive orders. Tired of tracking down order updates from your suppliers? Get status updates delivered to your inbox every step of the way.
What shipping methods do you offer?
We offer a variety of shipping options depending on your order. We offer UPS, Freight Less than Truckload (LTL), Freight Full Truckload (FTL), and Warehouse pick-up. For live rates, simply add the product to your cart and the rates will be visible during checkout.
What payment methods do you offer?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Credit Key Business Credit and offline ACH/Wire transfers. For certain larger/regular customers, we also offer Olam Payment terms.
What is my order status?
You can check your order status at any time by logging into your account. Select 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us at US-Cocoa.SalesSupport@ofi.com